Hub returned, but still receiving threatening emails

[GBaz]

Hi,

I have taken a box with all whats needed into Yodel place almost 2 weeks ago.

I keep receiving emails about charging me 106£ for not returning equipment.

Please advise

Greg

[GBaz]

I have the same issue.

Posted almost 2 weeks ago, and receiving threatening emails about extra payments.

What is going on. Please help needed.

Greg 

[Akua_A]

Hi @GBaz 

Welcome to our community forums and thank you for your first post. Sorry to hear you are having issues with your equipment return. We can understand your concern and we want to best help. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,

[GBaz]

Hahaha. Now they say that have received only one part of equipment, and I can be charged for another missing one.

its like a Kafka's trial situation. Shocking

[Ashleigh_C]

I am so sorry to hear that this has happened @GBaz 

Have the team advised on what equipment is needed and are you able to return this at all or is this something that you no longer have? 

[GBaz]

Hi.

I have put into provided cardboard box all they asked for, so two modems. Main one, so large desktop, and smaller one which was connected between large modem and plug socket. That's all I had in my house.

Regards

Greg

[Ashleigh_C]

Thank you @GBaz. I'm going to pop you a message so we can the account together and see what has happened. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.