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How to track a complaint

coxley
Joining in

How do you track an open complaint?  When I try to check via https://www.virginmedia.com/my-virgin-media/complaints, it just takes me to the page where you submit a new complaint

12 REPLIES 12

Hi @jo666 

Welcome back to our community forums and sorry to hear you had this experience with our customer service team when trying to get a technical resolution to a problem. We can understand the frustration and inconvenience this may have caused you and we want to assure you that this is not the level of service we expect from our team. I can however see you were recently in contact with a member of our team regarding this issue. Was the issue resolved with them? Do you still need here with a complaint? You can track your complaint here https://virg.in/mycases

Thanks,

Akua_A
Forum Team

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newapollo
Very Insightful Person
Very Insightful Person

Hi @jo666 

If the complaint has gone through correctly then you should be able to track it using

https://www.virginmedia.com/my-virgin-media/complaints/track

I can't check if that is working correctly because I don't have an open complaint, I see the following text instead...  "There's nothing to see here We've not got any ongoing issues connected with your account, so there's nothing to see here.  Got an issue to raise with our team about your services?"

As indicated in your other post < here >  regarding your inablity to watch the new interactive Sky Sports tennis channel on the red button to open multiple match choices. That facility is only available on the newer 360 and Stream boxes, and not available on the older V6 or tivo boxes.

The 360 boxes are missing a lot of the bells and whistles of the older V6/tivo boxes as they are copyright to tivo.

< this thread>  compares the main differences between  the V6 and 360 features.

Since you have V6 boxes then you whould be able to download the software update to enable them to run the horizon (360) firmware.  The hard drives would be reformatted as part of that process so you would lose all recordings and series links, however you would retain the recording function on both boxes. 

If however you had older tivo boxes then you would receive box swaps which would mean you would receive one main box which has a hard drive. Any additional 360 boxes would be mini boxes which don't have hard drives.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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jo666
On our wavelength

Many thanks, Dave.

That was very useful