How to switch away from VM Broadband

[kionbo2]

I am with VM for my phone and broadband and my contract is coming to an end. I want to switch away to Plusnet, so how do I go about doing this? I understand that I need to cancel VM first and then switch, but then will I lose my broadband and phone line? Will I still be able to keep my phone number?

[goslow]

You could use the new One Touch Switch (OTS) process with Plusnet

https://www.plus.net/broadband/discover/one-touch-switching/

to switch from VM to Plusnet on a chosen day.

If you want to overlap the two services (to ensure continuity of service) you would get your new Plusnet service installed and overlap with your existing VM service. Once Plusnet is up and running to your satisfaction, you give VM 30 days notice to cancel services when your VM minimum term expires (to avoid early disconnection fees).

OTS should switch you on a particular date but runs the risk of no service if some part of the process goes wrong. With OTS, Plusnet should deal with VM so you don't have to (although a few topics on here have mentioned a few issues with OTS as it is still a new service).

Overlapping allows you to try out the new Plusnet service in your 14 day cooling off period and have VM still running as a backup if Plusnet turns out to be no good or a delay in installing Plusnet crops up. The disadvantage of overlapping services is you will pay for two services for the overlap.

If you want to port a landline number you should be able to incorporate this to OTS but if you overlap services you need to make sure your existing landline number is in working order with no disconnections pending on it for Plusnet to port it over.

[newapollo]

Hi kionbo2 

If you do want the services to overlap then you should let your new provider (Plusnet) know that you don't want to use the One Touch Switch process, and also ask them to request the landline number port from Virgin.

You would also need to contact VM in this case and request a cancellation by giving 30 days notice, and also let VM know you are porting your landline number to Plusnet 

https://www.ofcom.org.uk/phones-and-broadband/switching-provider/switching-landline/ 

[Client62]

Plan for the worst & hope for the best.

Order the Plusnet service and get it up and running for a month or so before cancelling the VM service.

[Ayisha_B]

Hi @kionbo2 

Welcome to our Forums and thanks for your post. 

Sorry you are looking to leave us,

I can see you have been advised by our Community members but if you need any further assistance or have any other questions, let us know.