How to get my bills older than 12 months?

[xw0]

Hi,

Does anyone know how to get my bills older than 12 months? I searched some messages and it seems I need to pay for this. What specific should I do to get the bills?

Many thanks!

[Daniel_Et]

Hi @xw0 👋 Thank you for your query and welcome to the Virgin Media Community 😀

We hold copies of your bills for up to 24 months and it'd cost £2 per copy of any bill produced over 13 months ago.

Do you require copies of bills within the 24-month timeframe or are there some you need going further back?

Please pop back us at your earliest convenience.

Regards,
Daniel

[xw0]

Hi Daniel,

Thank you. I need the 12 bills of over 13 months ago. Please instruct me how to do that.

Many thanks.

[Alex_RM]

Thanks xw0,

So I can help with this I've popped you over a private message, to get a few more details from you.

Alex_Rm