How long does it take for info to show on my app?

[cecing]

I signed up before Black Friday for 500 / £27.99 a month as an o2 customer discount. I noticed the next day Black Friday was doing 3 months free (500 / £28.99 o2 price) so I rang and asked to be moved to that but my account isn’t telling me any information other than I owe £57.98 (Estimated) come December for November - January. I have received emails to confirm the contract but no mention of the Black Friday 3 months off and I can’t connect my o2 account via the app.

[David_Bn]

Thanks for reaching out to us @cecing, and a very warm welcome to our Community Forums!

Sorry to hear of the issues experienced with the black Friday Deal not seemingly going through at this stage.

I'd be happy to look into this for you, to see if I can have this looked into for you.

Check out the envelope in the top right hand corner for a private message from me

Thanks,

David_Bn