How does one escalate an issue!

[vmediahj]

Hello

Since moving (3 weeks ago).  I have been plagued with issues (see below).  How do I actually speak to someone in the Uk who genuinely cares about owning these issues and resolving them. 

Otherwise its really hopeless!  I really don't understand how this works as a business.

Frustrated Vm Customer!

Issues :

1) number port is still outstanding after nearly 4 weeks

2) cannot receive or make calls - just getting engaged tone

3) tv has specs

[John_GS]

Hi @vmediahj 

Thanks for posting and welcome back to the community. Sorry to hear of the issues though a UK agent is not one of them, as all agents regardless of location are trained the same. 

I'll send you a PM now to assist further.

[spell]

From reading this forum it most certainly IS a major issue - now how about answering the OPs question.

[RandomName123]

Indeed it is an issue. If someone can't understand the point you are trying to make, you have a problem. I suspect some 'valued' customers will just give up out of frustration, which is most convenient!