How do you move from Virgin Media to another provider?

[kmc1965]

Hi all, 

I have been with VM since the 90's when they took over NTL world.

Over the years my bill for VM has gone up and up and up, I contacted them and have their basic package, but even that's too much now.

So I decided it would be cheaper to buy a new TV, then go with another provider for the Broadband and phone. The new TV has all the latest apps and for the last month I have not really used my TIVO box to watch TV.  

What I need to know is how to leave VM?                                                                                                                      Do I tell them first or do I speak to the new provider first?

Any advice would be great.                                                                                                                                              Thanks                                                                                                                                                                        Kathy

[Buffer6]

If you're out of contract with VM then 30 days notice are required.  The new provider will make all the arrangements as to porting over your telephone number and starting the new service and stopping the old.

[goslow]

AIUI, the 30 day notice applies if you are simply cancelling VM but, if you use OTS, package costs after the minimum term are applied pro-rata like a mobile phone switch.