How do I get a credit for poor broadband?

[PaulRossington]

I’m fed up of receiving rubbish broadband, recently there have been several issues with the supply to our postcode. Virgin are the only provider of fibre optic to our post code, but I’m not receiving what I’m paying for. Therefore I’d like a credit or refund, but haven’t been able to speak with a human.

Thanks

[Ilyas_Y]

Hey @PaulRossington Thanks for reaching out to us on the Virgin Media Community forums and a warm welcome to the forums page!

I'm sorry to hear about the issues with the poor service you have had recently.
I will assist you on this matter and look in to this for you.

I will send a private message. 📨

Kind regards,
Ilyas.

[Tudor]

Unlikely to get compensation, see this: 

T&C's of the automatic compensation scheme at https://www.virginmedia.com/help/automatic-compensation