Forum Discussion

Sabina36's avatar
Sabina36
Joining in
7 months ago

Horrible experience - external lamp cable cut

I've had a horrible experience recently. First of all, there are lots of issues with the internet signal in general. A while ago, I didn't have internet for a few days in a row, 24/7. Long story short, an engineer arrived and, unknowingly, cut the cable in the garden from my lamp. I realized this a few days later and contacted Virgin. Instead of offering the full amount of the lamp, which is £108, they only offered me £20! Contacted them several more times, and they assured me the local manager would be in touch, but he never contacted me. I can't even reply to their email, as the QR code is not linked to the case!

 

 

[MOD EDIT: Subject title changed for clarity]

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    7 months ago

    VM will not pay for this until you force them.  You will have to go to the small claims court. Make sure you include any additional costs such as professional fitting of the replacement lamp, if required. 

  • Robert_P's avatar
    Robert_P
    Forum Team
    7 months ago

    Hello Sabina36

     

    We're sorry to hear of the damage caused during the recent visit and problems getting this looked into. We appreciate you raising this via the forums.

     

    From checking, it appears you have spoken to the team today and a resolution offered, we trust this has resolved the situation for you in this instance.