Forum Discussion

eagleowl0's avatar
eagleowl0
Joining in
20 days ago
Solved

Broken external box

Hi there. The external brown Virgin Media box outside the front of my property has cracked and won't close. Right now it's temporarily fixed by tape. Could someone advise on how I would go about getting this reported and repaired, also will it be fixed for price or by warranty?

  • They will fix it, phone them as said above. Tell them the omnibox is broken. Simple. They can also check the connectors once there as they did with mine, you would be surprised the amount of people who have issues as they never check outside.

    Watch that tape as well, may leave marks on your wall. 

  • george1531's avatar
    george1531
    On our wavelength

    They will fix it, phone them as said above. Tell them the omnibox is broken. Simple. They can also check the connectors once there as they did with mine, you would be surprised the amount of people who have issues as they never check outside.

    Watch that tape as well, may leave marks on your wall. 

    • Gareth_L's avatar
      Gareth_L
      Forum Team

      Hello eagleowl0.

      Thanks for bringing the broken box to our attention.

      If you haven't been able to contact our team yet, we can pick this up from here and arrange a repair.

      If you don't mind, I'll need to send you a private message to pass security. 
      If you can check the envelope at the top right of your screen that would be great. 
      Gareth_L