Hi, I've been a paying loyal customer with VM for 15 years, never missed a payment or had any other issues. I'm being evicted from my home through no fault of my own or my family's. I've been hung up on, given phone numbers that don't work, and everything else except a normal conversation trying to resolve the matter cancelling my services without an early disconnection fee. The last lady I spoke to from the movers department hung up on me after I said that due to our circumstances I don't think it's right that I need to pay an early disconnection fee since we are going to be homeless through no fault of our own. That I would if I had the choice, continue to pay for, use and enjoy VM services but literally cannot.
I am currently on my 7th phone call today and still I'm being thrown around different departments with no end in sight, I've spoken to around 15 different people and numerous departments who are passing me off to someone else. I can't believe in all the years I've been with this company the customer service I am currently receiving. There is a housing crisis in my Country right now. My family's lives are in shambles with all of the uncertainty and I really need help with this matter ASAP.
As soon as we can get housed I would most likely take up a new contract with VM in future, but right now the customer service has been so poor I'm having mega doubts.
Hey tm1231 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼
I'm so sorry to hear about the situation you are in 😢 Wishing the best for you and your family.
I also apologise for the poor experience you've had with the team in trying to resolve this.
I will assist you on this and get this sorted out for you.
I will send a private message to further assist. 🧾
Kind regards,
Ilyas.
