Help needed been over charged on contract for 12 months keep being cut off on phone how do I complain ?

[MarkMunty1973]

not sure if this is the right place - I suddenly had a jump on my bill this month and when checking my contract I noticed that they have in fact not charged me correctly for the whole of the duration of the contract

when I have called and psoken to several people I have been passed around and cut off and no one will give me an answer they keep saying my contract I have on my screen does not exist their end 

can someone help me ?

[Beth_G]

Hi there

Thanks for your post, welcome to the Community Forums!

I'm sorry to see that there has been an issue with your package price and for the experience you've had trying to get this sorted. I can see what you mean with the pricing and charges, that does look odd.

I'd like to have a look into this with you. I've sent you a PM, have a look out for it😊

Thanks,

[MarkMunty1973]

thanks I have replied and attached the photos again has they have been removed from the post

Mark

[MarkMunty1973]

[MarkMunty1973]

I have posted the pics again with account numbers removed as requested

I have heard nothing from anyone

can someone help and tell me where I can go to to complain - I just keep having the telephone put down on me - was on a call for nearly 2 hours today and just kept being moved from department to department then phone goes dad

[jpeg1]

When you go to MyVirginMedia, what does your contract there say?

Complaints:  https://www.virginmedia.com/help/virgin-media-complaint

[MarkMunty1973]

this is my contract on virgin media account online