cancel
Showing results for 
Search instead for 
Did you mean: 

Haven't received contract or router

rebphil
Joining in

I signed up for virgin WiFi on Monday, it was due to be delivered on Thursday. It didn't arrive and they never sent my contract so I don't have an account number to use the get help through one of the phone numbers. I've signed up again today just in case I did something wrong the first time, but still no contract. I don't know what to do!

1 REPLY 1

VM-Jon
Problem sorter

Hi @rebphil 

Thank you for reaching out to us here, welcome to the community.

I am sorry to hear that you haven’t received full details of your order, I would like to take a look at this for you and see what I can do to help. In order to do so I will need a little bit more detail so I will send you a private message.

Thank you

Jon


Here to help! I'm an install manager helping out whilst working from home. Find out more