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Haven’t Received My Contract Email

Joining in

Hi, I signed up to broadband last month and paid my first direct debit but I still haven’t received the welcome email so don’t have an account number, and can’t create a MyVirgin account. I also have not been receiving my bills through email. Any help would be greatly appreciated.


Forum Team
Forum Team

Hi @camilasr,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear you haven't received some documents to help you set up your online account. I'll send you a private message in a few moments so we can take some extra details. Please respond to that when you can.


Zach - Forum Team
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