Have to resubscribe to TNT Sports. What?

[Shugg]

I got this email from Virgin today:

We wanted to let you know that we’re making a change to the way we provide TNT Sports channels in order to continue to provide the best value entertainment packages for our customers. We’ve noticed that you haven’t viewed these channels in the last 6 months, and therefore we’re removing automatic access to them from 30th June 2024. Don’t worry, nothing else is changing. If you wish to re-activate TNT Sports, you can click here for more information.

It does appear to be genuine but wth, they're saying they'll remove some channels and not reduce the price of my package. Why would anyone agree to that? Just like I haven't watched any of the shopping channels. Does this mean I then have to click through every channel every so often? What nonsense.

[Digfox]

Also received this email on Friday and despite filling out the form straight away found out today all my TNT Sports channels have been removed.

Will be calling tomorrow. Fortunately I'm out of contract now so hopefully this will be resolved quickly.

[Tom_W1]

Hello, thanks for your replies here. 

Please be assured that we are working through these forms as a priority - we do sincerely apologise for the delays have brought this over the 48-hour timescales advised but hopefully this is all resolved for you as soon as possible.

Many thanks

[dmason197]

Ur colleague said he would drop me a private message too ensure these TNT Sports Channels were re instated but I don't see anything?

[dmason197]

So I've woken up this morning 30/06/2024 and I've lost access too the TNT Sports channels?

I did submit the form and nothing has happened and now I cannot watch these channels?

How do I take this further please?

Kind regards

 Dean

[Tom_W1]

Hi @dmason197 thanks for your reply here.

We do apologise - as mentioned above, the forms are in the process of being worked and unfortunately we're unable to do anything further to fast-track these at these stage which would explain why the PM wasn't sent after this.

Apologies once again and thank you for your patience in the meantime.

Many thanks

[jshrew]

watch out for your emails, ok was told the same thing and later received a new contract notification increasing my bill by £18 a month with a back payment to be added to my next bill!!!

further call placed and complaint logged disputing how they can change my contract without authorisation but so far silence 

[AceModder]

Such a crappy situation this whole thing is.   I'm leaving VM in September as a result of this and the fact they tried to strong arm early new contracts repeatedly via email to try to get us to lose TNT - this was kinda hidden in this contract renewal early.     Cancerous customer service, it is unacceptable.    I'm done with VM now.

[dmason197]

Go through and speak with Customer Services and go through too the leaving Virgin Media option and It'll be sorted within a few minutes 😀 

[PJ73]

The reason why virgin are doing this is because they are in discussions with TNT to get it at a lower price but TNT want more money from Virgin, if TNT don't get what they want they will simply pull the plug from Virgin, that's why virgin are pulling it from people's packages & if you want it, We have to Pay for it, the same as you do for Sky Sports..

SHOCKING, but is anything SHOCKING anymore in this Day & Age?

[tom-t]

I got the same email but on 30/06 saying i would lose the channels that day. 

Firstly they have included an outright lie in the email saying I haven’t watched the channels for over 6 months. I watch premiership football every week. Where do they get these details from. 
as this is part of my package are they going to offer a reduction in my monthly cost - I think not. Does this mean you are technically in breach of my contract. 
if you (VM) have an issue with TNT don’t lie to us consumers. 
I have filled in the reactivation form which is so obviously not connected to your account. I want my channels back that I have contracted for.