Have to resubscribe to TNT Sports. What?

[Shugg]

I got this email from Virgin today:

We wanted to let you know that we’re making a change to the way we provide TNT Sports channels in order to continue to provide the best value entertainment packages for our customers. We’ve noticed that you haven’t viewed these channels in the last 6 months, and therefore we’re removing automatic access to them from 30th June 2024. Don’t worry, nothing else is changing. If you wish to re-activate TNT Sports, you can click here for more information.

It does appear to be genuine but wth, they're saying they'll remove some channels and not reduce the price of my package. Why would anyone agree to that? Just like I haven't watched any of the shopping channels. Does this mean I then have to click through every channel every so often? What nonsense.

[ChrisFD2]

I also view TNT regularly and received the email. Think this is going to backfire on VM. 

[Akua_A]

Hi @ChrisFD2,

Thank you for your message. If you are happy to TNT, please follow the link in the email and we can have it renewed for you. Please do not hesitate to contact us if you need any further help.

Thanks,

[jshrew]

I had the same email today and record TNT almost every weekend.

Got on the online chat and they said they could reinstate but price would go up as it's not included in Maxxit anymore I complained and the chat person said they spoke to a manager and it would be free til the end of my contract. 

An hour later I get an email confirming a new contract that my bill was going up by £20 a month due to TNT and that the next payment would be £40 more than I normally pay!!!!

I have just got off the phone and the chap confirmed that he could see that the account has over 90hrs of viewing on TNT but explained that since January it has been separate from packages which was why the bill had gone up. I complained again saying my contract was agreed and that included BT/TNT sport. I have been assured that my account will be corrected and continue at the original price til it ends in December. But we will see I guess!!!!!

[nodrogd]

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@Storm333 wrote:

I have watched TNT Sports regularly over the last six months so VM are plain wrong to suggest I haven’t (or have rarely) done so. Why have I received this email?

There are lots of channels on my package that I have never watched but VM aren’t taking those away. It would be good if a Forum Team member could explain exactly why VM are taking this action, and why they are taking away channels that are part of the contract. It shouldn’t make any difference whether the customer views them or not. 

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Probably has a lot to do with this:

https://www.cordbusters.co.uk/virgin-media-may-lose-tnt-sports/ 

TNT have not only withdrawn from the BT Sports bundling deal, they now want to increase their prices as well. There is a possibility VM will lose the channels altogether if a deal is not reached. It’s obvious VM are trying to reduce the legacy pack holders who do not use the channels as it will cost VM more if the price does go up & they can’t recover it by passing it downstream.

[Jodazee]

Totally agree, it states to give customers best value but no mention of a decrease in monthly bill for offering fewer channels which would give us better value. 

[james-28]

Thankyou for your reply. I completed the form as soon as I received the email. Your viewing data is clearly incorrect as I view this channel regularly.

i hope you have passed my feedback to the relevant teams as I mentioned that I have never received emails regarding any other services that are not used regularly.

i have not used my landline for years, yet have not received any emails regarding this or any offers or discounts regarding other products/services not used. 

Prices are rising regularly yet nothing extra offered. Maybe reach an agreement with Sky for Sky Atlantic and this may justify the price increases 

[Paul121]

Can you please confirm that I will not be charged any extra, or start another 18 month contract, by filling in the web form.

I got the link to the web form from the email VM sent me.  I am on Maxit TV.

Legal Stuff

“This form is for existing Maxit TV customers only who have received a specific communication related to having not recently viewed TNT Sports channels. By completing and submitting this form, you are signing up to re-activate the TNT Sports subscription to your package as an optional add-on, at no additional cost, in accordance with these terms and conditions. You will not be charged to re-activate this subscription to your package on this occasion and you can cancel it at any time on 30 days’ notice”

I have spoken to customer services and been told very different information:

1:  If I fill in this form, I will be charged £18 a month for TNT but it will not affect my contract.

2:  Filling in this form will start a new 18 month contract, but TNT will remain included in my current monthly costs.

3:  Filling in this form will start a new 18 month contract and I will be charged £18 a month for TNT.

What is the correct answer as I am getting conflicting information from VM.

I am confused and extremely frustrated!!!

[dmason197]

Can a remember of the forum staff please make sure I don't lose access too these channels?

 

[dmason197]

Am not getting any replies from the forms I have submitted for the channel re activation?

Kind regards 

 Dean

[Molly_T]

Hi James-28 👋 Thanks for getting back to us and for the additional feedback. If you'd like us to take a formal record of this via the complaints process, please do let us know! (Then we can also discuss if there's anything further you are looking for as a resolution.)
We appreciate your time and patience. Let us know if there's anything outstanding you need our support with. 

Wishing you all the best! 🌞