Have to resubscribe to TNT Sports. What?

[Shugg]

I got this email from Virgin today:

We wanted to let you know that we’re making a change to the way we provide TNT Sports channels in order to continue to provide the best value entertainment packages for our customers. We’ve noticed that you haven’t viewed these channels in the last 6 months, and therefore we’re removing automatic access to them from 30th June 2024. Don’t worry, nothing else is changing. If you wish to re-activate TNT Sports, you can click here for more information.

It does appear to be genuine but wth, they're saying they'll remove some channels and not reduce the price of my package. Why would anyone agree to that? Just like I haven't watched any of the shopping channels. Does this mean I then have to click through every channel every so often? What nonsense.

[dmason197]

Just call Customer relations tomorrow It'll be sorted within a couple of minutes If u speak too the correct people 😀 

[rufusoculus]

https://www.thesun.co.uk/tech/28869746/virgin-media-maxit-package-tnt-sports/

[dmason197]

Well I got through on option 1 4 and 4 earlier and It was sorted once I fully explained the situation 👌 

[Cardiffman282]

https://www.ispreview.co.uk/index.php/2024/07/virgin-media-uk-takes-flak-for-automated-removal-of-tn...

[Xantia2000]

Having not seen any new posts today am I the only one left without TNT sport after filling in VM's form on Sunday 30/06/2024 at 8AM ?  

[ms40]

I still don't have mine and I filled my form in Thursday 27th.

[Xantia2000]

So much for fix in 48 hours, looks like i will be lucky to have it fixed by next weekend, another Moto GP missed, what a mess VM ! 

[Tom_W1]

Hello - thanks for your posts here in the Community although we're sorry this is still ongoing for you all.

If you have filled out your details in the email, please be assured the team are working as quickly as possible to restore TNT Sports for you - we do apologise for any inconvenience caused.

Many thanks

[Xantia2000]

Thanks for your reply but what we all need to know is what timescale we are looking at now the 48 hour fix has long past. At this time has anyone been reconected that filled in VM's form ?

[Kath_F]

Hi Xantia2000, 

Thanks for coming back to us on this. The forms have a 48 hour timescale but this does not include weekends. Due to the volume of forms, it's possible there is a slight delay but as my colleague advised above, the teams are working as quickly as they can. 

You mentioned above that you filled in the form on Sunday, please let us know on Thursday morning if you're still having issues. 

Many thanks, and apologies once again for the inconvenience. 

Thanks,