Have given way password

[craibh]

I have been very stupid.I got an email from Virgin saying that my virgin bill was now available and it seemed excatly like all previous emails about bills, except that I had to login.I assumed that this was just extra security  and did so.On checking I have found out that it was an individual called [MOD EDIT: PERSONAL INFORMATION REMOVED] to whom I had sent my passwrod in error.What do I do to change the password immediately?

Help please!

Craibh

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[goslow]

Change your passwords and security questions on MVM and associated email address

https://www.virginmedia.com/help/security/why-is-my-virgin-media-email-hacked

If you have not done so already, this may involve you providing a third party email address for 2FA

If you have used the same email/password combo and security questions across other online sites and services, change those as well because scammers will routinely try out a particular email/password combo in lots of places once they have access to that info.

[Lee_R]

Hi @craibh thanks for posting and welcome back to our community.

Sorry to hear that you may have been compromised.  And for any negative impact it may have on you.  I can see that you're already liaising with my colleague Matthew. I will therefore leave you in his very capable hands. 

Regards

Lee_R