Hard credit check

[Blessing2]

Hello why did I get a hard check on my credit score for just a broad brand ? 

I don’t think this is fair I wasn’t told a hard check will be carried out. 

I’m getting a hard check for a contract of 26 pounds a month ?

Please tell me this is an error on your part, I wasn’t told they’d be a hard check i wouldn’t have gone for it,

Please this has affected my score with 72 points not nice please can you check into this ?

Thanks 

[Daniel_Et]

Hi @Blessing2 👋 Thank you for your post and welcome to the Virgin Media Community 😀

As per our terms and conditions, which can be accessed here, we're entitled to carry out credit checks on you at any time. 

Please refer to the link entitled "Terms and Conditions - TV, Fibre, Phone (from 4 February 2024)".

You'll then need to refer to the sixth point under "I. Paying for your services". The page numbers are seven and eight.

Regards,
Daniel

[Cardiffman282]

I wonder if Virgin Media would pass Virgin Media credit checks... https://www.fitchratings.com/research/corporate-finance/fitch-revises-vmo2-outlook-to-negative-affir...