HELP resetting my password

[Li5ajones]

I have tried EVERYTHING to reset my password.

I have tried multiple 8-10 digit passwords. None of which have included my username. 
I have and have not tried special characters as per the rest instructions.

I have also tried to use randomly generated passwords which would never be guessed.

they all say that the don’t use your username credential hasn’t been met.

PLEASE HELP. We are extremely frustrated by this situation.

[Daniel_Et]

Hi @Li5ajones 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're really sorry about the problem you're experiencing and that you feel this way 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel

[Li5ajones]

I didn’t know how long to wait for an original reply so contacted virgin via, what’s app. 

The first time I couldn’t be helped, so I was given a troubleshoot number and told I would be contacted by telephone in 24hrs.

Safe to say that didn’t happen. 

I contacted virgin again by what’s app and this second agent was able to help me within a very short space of time. 

Thank you for your forum responses. Apologies I was unable to reply more promptly.

[Ayisha_B]

Thank you for the update @Li5ajones 

I'm glad the issue has been resolved but if you need our help with anything else, do let us know.

Have a lovely weekend 🌞