Get bill copies from old contract

[mk94]

Fromast 3 weeks , I have been trying to get copies of my bills from last contract  but I have received terrible service from Virgin media.

They keep asking when next bill due date is despite me telling them the contract has finished.

Neither can I login into account and they cannot help.

Is there anyone here who can help please ?

[Kath_P]

Hi mk94, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you've been having an issue getting a copy of your previous bills. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

I've sent you a direct message to allow us to do this with you in a private space. If you're using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you're on a mobile/tablet device then instead, click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,