Free tv

[Jnt35]

Any ideas when the free TV will arrive? 
it’s been 66 days since installation 

I contacted virgin who set a date but sent out an engineer instead of delivering the tv then tried to charge me a £25 call out fee

contacted them again today to be kept in a conversation for nearly 2 hours to be told it will be a further 14 days. 
contract says up to 42 days from installation 🤷🏼‍♀️ 

nearly double the expectation and I don’t hold out much hope of it arriving in that time frame. 

[Daniel_Et]

Hi @Jnt35 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you haven't received the TV and about the poor experience you've had 😔

In order to look into this for you further, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel