Free Netflix Standard

[StevePat52]

I have free Netflix Standard on my new contract for the first time, but have not received an email with instructions on how to activate it. If I try via the app, it says it will charge me £10.99!

[Alex_RM]

Hi StevePat52,

Thanks for posting and welcome to our community.

Can you confirm if you've checked your spam inbox for the email?

When you sign into your My Virgin Media account, do you have a Netflix tile to register that way?

Alex_Rm

[StevePat52]

Hi Alex,

Yes, of course I’ve checked my spam inbox. There is also no tile in My Virgin Media account.

[Alex_RM]

Thanks for confirming StevePat52,

So I can get a few more details from you, I've popped you over a private message.

Alex_Rm