First direct debit not collected

[michelletysoe]

joined Virgin in October, direct debit is showing on my internet banking but nothing has come out my account yet.

[Sabrina_B]

Hi @michelletysoe 👋.

Thanks for reaching out to us and welcome to the Community Forums. Sorry to hear you have not yet been debited from your account for your Virgin Services. So that we can give you some clarity on this could you join me in a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

Thanks.

Sabrina