First bill query, please can anyone help?

[katiesmum]

Hi, I was wondering if anyone can please help me understand my first bill? (Virgin was installed yesterday 5 Nov)
I was expecting a bill of 2 months as I am aware you pay a month in advance.  My monthly cost is £39.99, so expected to pay £79.98 on my first bill.

When I have gone into my account it says:
£39.99 First month 5 Nov - 4 Dec                                                                                                                                  £49.20 A month in advance 5 Dec - 4 Jan       £89.19 total (there are no other charges to be added)

I`m wondering if there is something I am missing as I cannot understand why the month in advance is £9.21 more than the monthly cost.   Any advice would be very much appreciated, thank you

[Gareth_L · Accepted solution]

Hello katiesmum.

Thanks for your first post and welcome to our community.
Sorry to hear you are having a struggle with your first bill
I'd like to investigate this for you and see if I can break it down as our bills are not the most easy to understand at the best of times.
If you don't mind, I will need to send you a private message to pass security. 
If you can check your logo at the top right of your screen that would be great. 
Gareth_L
 

[katiesmum]

Thank you I have replied to you

[katiesmum]

Hi Gareth L,  I am sorry but the system will not let me reply to your last message, I keep getting an error