a month ago - last edited a month ago by Corey_C
Hi, I was wondering if anyone can please help me understand my first bill? (Virgin was installed yesterday 5 Nov)
I was expecting a bill of 2 months as I am aware you pay a month in advance. My monthly cost is £39.99, so expected to pay £79.98 on my first bill.
When I have gone into my account it says:
£39.99 First month 5 Nov - 4 Dec £49.20 A month in advance 5 Dec - 4 Jan £89.19 total (there are no other charges to be added)
I`m wondering if there is something I am missing as I cannot understand why the month in advance is £9.21 more than the monthly cost. Any advice would be very much appreciated, thank you
Answered! Go to Answer
a month ago
Hello katiesmum.
Thanks for your first post and welcome to our community.
Sorry to hear you are having a struggle with your first bill
I'd like to investigate this for you and see if I can break it down as our bills are not the most easy to understand at the best of times.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Gareth_L
a month ago
Hello katiesmum.
Thanks for your first post and welcome to our community.
Sorry to hear you are having a struggle with your first bill
I'd like to investigate this for you and see if I can break it down as our bills are not the most easy to understand at the best of times.
If you don't mind, I will need to send you a private message to pass security.
If you can check your logo at the top right of your screen that would be great.
Gareth_L
a month ago
Thank you I have replied to you
a month ago
Hi Gareth L, I am sorry but the system will not let me reply to your last message, I keep getting an error