Final bill

[MIKE24WF]

I gave my 30 days notice and my services are set to go off 10 August. Can you explain why I have been told that I need to pay a full months bill of £86 on the 13th Aug (usual DD date) for billing period of (8th August-7th September). You expect me to pay this and then be refunded back. Absolutely not! 

[Paulina_Z]

Hi @MIKE24WF,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you'll be leaving our services soon and that you have some queries about your Final Bill.

If your services are due to end on August 10th, then a day or two after your disconnection is complete, you'll receive a Final Bill. This will outline if you've overpaid, and if so, what amount is due for a refund. If we need you to make one last payment, this will be outlined on the Final Bill.

Your usual Direct Debit will not go out and the Final Bill will advise the final balance on your account. Please let us know if you have any other questions about this. We'll be more than happy to help.

Thank you.

[Sazzles33]

I had exactly the same today although wasn't even given chance to give 30 days. Then told I had to jump through hoops to get this fee waived. 

I agree...completely unnecessary!

[Paulina_Z]

Hi @Sazzles33, 

Welcome back to our Community Forums! Thanks for your post and sorry to hear that you've had some issues putting in your 30 day notice. 

Can you tell us a little more about this? Are you referring to the Early Disconnection Fee, or a Final Bill? If you're choosing to end your contract before your agreed contract end date, you may need to pay the Early Disconnection Fee when leaving. 

Please tell us a little more about your query and we'll be more than happy to help.

Thank you. 

[Omadawn]

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@MIKE24WF wrote:

I gave my 30 days notice and my services are set to go off 10 August. Can you explain why I have been told that I need to pay a full months bill of £86 on the 13th Aug (usual DD date) for billing period of (8th August-7th September). You expect me to pay this and then be refunded back. Absolutely not! 

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Yes, OK I see what you mean, but this is perfectly normal and legal. The billing cycle starts on 8th August, at that date you are still a VM customer and possibly you might call and cancel the cancellation or maybe run up a massive bill with pay per view videos - yes OK you won’t, but you might!

VM’s billing is done in advance, this, you actually agreed to when first signing up, yes I know, nobody reads the small print but still; so on 8th August, you as a current VM customer get billed for the next month, yes the DD may go out on 13th, after you have technically left, but that isn’t relevant here, it’s the billing date that is.

You will eventually get refunded for the period after 10th when you stopped being a customer, annoyingly that money is in their account earning them interest rather than in yours, but it is what it is!

[carl_pearce]

...and don't think you'll win by cancelling your DD as it will just cause credit rating issues in the future, and you won't know about it until it's too late.

[Garry_Dickson]

I have a similar issue to OP. Phoned up to give 30 days notice, with disconnection on 31/3/2024. Next DD showing as £98 (previously £64) for a billing period 21/3-20/4 set to be taken before disconnection date. Called up to see if this will automatically be adjusted or if I need to pay and then have a refund by cheque (final bill is estimated to actually be about £28) and was told to cancel my DD😳. Obviously have not cancelled but just seems like they will say anything to not have to deal with it.

[Zach_R]

Hi @Garry_Dickson,

Thank you for your post and welcome back to our community forums. We're here to help.

Apologies for any confusion or concerns caused here regarding the cancellation of your services and the final bill. You would pay for your service as normal until the disconnection occurs, which would include paying for your services in advance each month as you've done throughout the contract term.

After the disconnection occurs, a final bill is generated a few days later. This will detail any final charges and credits, which include services you've paid for and not received, potential non-return fees if equipment isn't returned, etc. If the final bill is in credit then this will be refunded back to you. The refund would be sent via bank transfer if the Direct Debit is left active, or via cheque if not.

Let us know if you have any further queries about the disconnection and final bill process.

Thanks,