Exclusive Discount

[Sgt_Bilko99]

I am out of contract as of 20th February. I had an email yesterday offering me an 'Exclusive Discount' and text message (25% off broadband) a few weeks earlier. Both links take me to a page "Oops looks like somethings gone wrong".

I have tried different browsers and cleared my cache. I don't fancy ringing CS, so is there someone on here from VM who can assist?

Thanks, Dave

[Kath_P]

Hi Dave, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having an issue with accepting a discount online. This is something we can certainly check for you but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_P]

Hi Sgt_Bilko99, 

Thanks for sticking with me on this one via private message. 

I'm really glad I was able to help get things resolved for you. 

If you have any further issues, you know where we are 😊

Have a great weekend. 

[Sgt_Bilko99]

Many thanks to Kath for sorting me out a deal.

[Ilyas_Y]

Hey @Sgt_Bilko99 Thanks for letting us know our colleague did her absolute best!

If you ever do have any queries we'll always be here to assist.
Let us know how it goes with the new package and I hope you enjoy the services 😇

Kind regards,
Ilyas.