Error Code FSB50 2/3/2024. Continually getting this message day after day

[Brint71]

I've tried to log onto Virgin Media for several days now, whatever the time of day. I'm a little concerned that this has been going on since August 2023 with no solution.

[Zoie_P]

Hi @Brint71,
Thank you for your post and welcome to our forums, we are so sorry to hear you are having issues, can you please give us some more info so we can help as you have not provided where you are getting this error message. Let us know so we can help.

Zoie

[Brint71]

I’m trying to get into my virgin media account. Which details all the services I’m receiving from VM and allows me to make changes when I need to.

[Lee_R]

Hi @Brint71 thanks for getting back to us.

Sorry to hear that you're unable to access your online account.  I would like to take a look on your behalf. I am going to send you a private message. Please keep an eye on your inbox in the top right of your screen.

Regards

Lee_R