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graham23061's avatar
graham23061
On our wavelength
25 days ago
Solved

Hub 4 Fan continuously ON

Hi,

I have had a VM Hub 4 for a few years, the Fan has only been on very intermittently.

Our landline phone was recently connected to the Hub 4 by a VM engineer. This was due to problems at the exchange.

Since the phone connection was made, the HUB 4 FAN has been ON continuously. 

I have vacuumed out the HUB 4 (although it was clean), and made sure it was in free space with good airflow. This has made no difference. For safety reasons, I am not comfortable with the continual running of the fan 24/7.

  1. Has anyone else experienced this problem?
  2. Do you think connecting the phone has caused this fan issue or is it just coincidental?
  3. Is there anything else I can try?
  4. Do you suggest that the HUB 4 is replaced?

Thank you, any help will be greatly appreciated.

G

 

  • graham23061's avatar
    graham23061
    24 days ago

    Fan has now stopped running. I switched off HUB overnight. I have powered on this morning and (so far) the fan is not running. 

    Maybe the Hub 4 needed a long re-set and just to cool down (although it didn't seem to hot) before it was powered on again. Thanks for the assistance. 

    G

4 Replies

  • Cardiffman282's avatar
    Cardiffman282
    Wise owl
    25 days ago

    What happens when you remove the phone connection? Also please post a picture of the phone connection. 

    • graham23061's avatar
      graham23061
      On our wavelength
      25 days ago

      It made no difference to unplug the phone connection from the HUB4.   

       

      • Molly_T's avatar
        Molly_T
        Icon for Forum Team rankForum Team
        22 days ago

        Hi graham23061 👋 welcome back to the community forum!

        Thanks for posting, and also for returning to keep us updated once you'd resolved the issues. 

        Glad to hear that it's now sorted following a hub reboot. Hopefully there are no further concerns 🤞 but please do return to this thread if there are in future and we will be happy to help. 

        Wishing you all the best. 🌞

  • graham23061's avatar
    graham23061
    On our wavelength
    24 days ago

    Fan has now stopped running. I switched off HUB overnight. I have powered on this morning and (so far) the fan is not running. 

    Maybe the Hub 4 needed a long re-set and just to cool down (although it didn't seem to hot) before it was powered on again. Thanks for the assistance. 

    G