Equipment return

[Robert78]

hi,

Sent my Equipment back but have recieved a message from virgin saying I will be charged for non return. I have a reciept from the courier showing I have sent them back.

Could a mod have a look at this for me?

Thanks.

[Matthew_ML]

Hey Robert78, thank you for reaching out and I am sorry to hear you've got this message.

Can I just confirm when was this sent back?

Once it get to the warehouse the team can take up to 14 working days to process this for you?

Has it been over this time limit?