Equipment return

[Nesbo]

Hi, 

I received a message today stating a charge of £40 will be added to my account as you have yet to received my router - and that I am to arrange for it to be collected.

I returned this router a few weeks ago at a local yodel collection point.

Could someone please get in touch to resolve this matter as soon as possible.

Many thanks! 

[Ashleigh_C]

Hi there @Nesbo 

Thank you so much for your post and welcome to the community forums and welcome to the team! 

I am so sorry that you have faced this issue with your bill and the returned router, I'd be more than happy to take a closer look via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.