Engineer visit

[Julesisdancing]

Hi, 

Can anyone help? 
I’ve booked an engineer visit (via the app) which I need to cancel (issue now resolved).

As a secondary account holder I cannot cancel this via my account. I’ve tried over the phone, but because I’m awaiting the letter to set up a password, they cannot cancel it either. 

I’ve been told I’ll be charged £25 for an unnecessary visit and the main account holder has moved out and I have no communication with them. 
Is there any way of getting this resolved to avoid the charge? 

[Steven_L]

Hi Julesisdancing,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your technician visit. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L