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Engineer visit

Joining in


Can anyone help? 
I’ve booked an engineer visit (via the app) which I need to cancel (issue now resolved).

As a secondary account holder I cannot cancel this via my account. I’ve tried over the phone, but because I’m awaiting the letter to set up a password, they cannot cancel it either. 

I’ve been told I’ll be charged £25 for an unnecessary visit and the main account holder has moved out and I have no communication with them. 
Is there any way of getting this resolved to avoid the charge? 


Forum Team
Forum Team

Hi Julesisdancing,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your technician visit. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,