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Email offer of early renewal... No update since

1701-e
Superfast

Hi,

 

Received an email last week offering an effective freeze...  Same package for another 18 months ( no TNT though)

 

I have received immediate confirmation but nothing has happened since.

 

Is it going to happen?

1 ACCEPTED SOLUTION

Accepted Solutions

John_GS
Forum Team
Forum Team

Hi @1701-e 

Thanks for posting and welcome back to the community. Sorry to hear of the confusion over this order. 

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

See where this Helpful Answer was posted

3 REPLIES 3

John_GS
Forum Team
Forum Team

Hi @1701-e 

Thanks for posting and welcome back to the community. Sorry to hear of the confusion over this order. 

I'll send you a PM now to assist further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

1701-e
Superfast

Sorted out by mods here.   Great stuff 

We're so glad our team was able to help @1701-e 

Please do pop back to the forums in the future should you need any help and we will do all we can to assist.