Email linked to old account number

[EllaM24]

Trying to set up My Virgin Media so I can access my bills & settings but the email I’m using is still connected to my old account number / package… can anyone help please. 

[Matthew_ML]

Hey EllaM24, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

We would need to raise an IT ticket, let me send you a DM and we can look into this.

It can take up to 5 working days a little longer.