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Early disconnection - confusion about bill

sh11fty
Just joined

Can someone explain how this works?

My contract ends on 19/07/2024 (£22 p/m).

I requested an early termination on 10/05/2024, with 2 months remaining on my contract. 2x £22 = £44.

Received bill on 23/05/2024 for £24(?) which I paid. The period was 09/06/2024 to 08/07/2024.

So I paid for a period I dont have broadband.

I received another bill on 11/06/2024 for £36, which was classed as early disconnection fee.

So in total, I paid £60 when I could have just not told them I'm leaving and just paid £44.

I dont understand what's happened. Chat is useless.

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi @sh11fty 

Thanks for posting and welcome to the community. Sorry to hear you've left us and you've now got a final bill dispute.

I'll send you a PM now to assist further.

John_GS
Forum Team


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