I am trying to cancel my contract since I'm moving abroad. Because the contract lasts for 7 more months, I've been told that I have to pay an early termination charge, which would have been a normal thing in most cases. However, this wasn't what I agreed with.
I first had an 18 month contract, which ended in August 2023. Being a student, I requested a 12 month contract available for students when renewing, because I knew I wasn't going to be here for another 18 months and I wanted to reduce the amount of termination charge. However, they told me that a 12 month contract wasn't possible, but instead offered an 18 month contract without any cancellation fees. They said they promise there will be no additional fees when cancelling the contract.
I called Virgin Media today to cancel my contract and found out that I had to pay the early termination charge. They told me that there are no such notes on their side when I asked about the renewal condition. Why would they leave such a note when they can take more money if they didn't? Did I have to ask for a proper legal document or something?
I'm not too sure about this, but I remember being asked if it's okay to record the conversation for training reasons. I don't know if they keep these data for a year, but I believe that's the only way to prove my memory.
Is there any solution to this?
