Downgrade to broadband only?

[Servalan]

I have TV, landline and broadband but no longer require the TV.

Is it possible to downgrade and go broadband only?

[MOD EDIT: Subject title changed for clarity]

[japitts · Accepted solution]

You can, but VM operate a multibundle discounting setup - and thus by cancelling services, the per-unit price of anything remaining will increase.

General feeling on these fora is that VM's broadband-only prices are not competitive. Only VM retentions can give specific prices, you can't negotiate a new package on this forum.

[Servalan]

Thanks yes I know that I will ring them.

If they can't I may have to chin them off.

[Roger_Gooner]

As advised VM's broadband-only prices are not competitive but there are a few reasons you may wish to retain VM.

1. Alternative ISPs are not suitable for you.

2. You want to subscribe to VM's Stream.

3, You still want a landline (in which case VM will provide it at a discounted bundled price with broadband).

[Servalan]

Well I spoke to Retentions and the bottom line is - I can't cancel until 30 days before the end of my current contract, which runs out in April 2025!

Or, I could cancel, but would have to pay a disconnection fee of £297 which more or less corresponds with the cost of the service from now until April 2025.

So, I am stuck with a service I am not using!

I suppose I am bound by the contract so I can't do anything? What if I phone and threaten to cancel?

[japitts]

You will have agreed a rolling service contract at your price point with a minimum term, these are commonplace across the UK telecoms market. By threatening to cancel, you are threatening to perform a breach of contract - how would you feel if the boot was on the other foot?

To put it bluntly, whether you are using the services or not is of no concern to VM. That you contracted to have them, and agreed under that contract to pay for them - is what matters.

I'll also pre-judge what could be your next line as it's quite a common theme on this forum - cancelling your direct debit. VM's payments processing is notoriously efficient and if contractual payments are not made, it will not go well for you. Think late payment charges, suspended services, and ultimately - entries on your credit file that can haunt you for years to come.

[Servalan]

Well "to put it bluntly", cobblers to you, mush, I do not like your tone and I am not stupid, I am not going to cancel the DD and incur fees.

I'll just have to sit it out, and look forward to the day I am free of Virgin.

Check your attitude.

[Robert_P]

Hello Servalan,

Thanks for posting in regards to your package and looking to make changes, we understand the frustration.

As japitts has advised, once a contract is signed and agreed this is for a fixed term, if you wish to make any changes to this or cancel the contract during it's term fee's would be applicable. We can see you have spoken to the team today, were they able to advise similar?

Rob

[Servalan]

Yes all is fine I understand about the contract term, I did speak to the team they were v helpful.

I'm not frustrated really, more annoyed at being spoken down to.

But perhaps I should not have said What if I threaten to cancel? As I'm not one of Those People.

S

[Matthew_ML]

Glad to hear the team was great with you, we understand where you are coming from and we are sorry for any trouble caused.

If you need anything in the future, do let us know.