Don't have an account number

[Scarlett2002]

I need to cancel my contract within the next few days to avoid charges, but don't have an account number, so I cannot log in to a virgin media account or call via phone, as they ask for this.

[Client62]

The monthly email of the bill summary displays the VM a/c no & Area code.

[Daniel_Et]

Hi @Scarlett2002 👋 Thank you for your post and welcome to the Virgin Media Community 😀

We're sorry to hear you intend to leave us and about the problems you've been having confirming this 😔

Have you been able to follow the advice provided by @Client62 and managed to locate your account number?

Advice on the different ways to cancel a contract can be found here.

Please pop back to us at your earliest convenience.

Regards,
Daniel

[Scarlett2002]

Hi Daniel,

I'm afraid I can't follow this advice as I've never received a monthly bill.

Due to the time sensitivity, I'd appreciate any help on this as soon as possible.

Thanks,

Scarlett 

[Daniel_Et]

Hi @Scarlett2002, thank you for your response.

In order to look into this for you, we'll send you a private message on here. Look out for the envelope in the top right-hand corner.

If you're on a portable device with a smaller screen, click on the icon in the top right-hand corner and select "messages" from the additional menu options.

Regards,
Daniel