Divorce. Can't afford bill now.

[paulh_nwuk]

I was the father of a happy family (5 working adults all living at home). Two were actually working from my home. So took on the top virgin package to suit everyone. Virgin bill was shared between 5 of us.

Anyway, several months ago, wife moved out [divorce in progress] so am selling house to give ex her share.

My youngsters have now moved out into their own places so (at 64) with a little part time job, I'm left with the top virgin package which is now both unaffordable and unnecessary.

But I'm still within the 18 month contract term 😞

Does anyone know if virgin be sympathetic to my significantly changed circumstances if I ask them to reduce my package within contract term?

[Cardiffman282]

Sorry to hear it Paul. The VM forum team might be able to help. 

"Help with bill payments: We are helping any customers that are finding it difficult to pay their bill. We continue to speak to individual customers to offer support where it’s needed and discuss other ways to pay, which could include providing a customer a few extra days to pay their bill, reviewing their package or creating a payment plan with us. Anyone struggling to pay should get in touch and we’ll try to find ways to support them."

https://news.virginmediao2.co.uk/virgin-media-o2-response-to-cost-of-living-crisis/

[Ashleigh_C · Accepted solution]

Hi there @paulh_nwuk 

Thank you so much for your post and welcome back to the forums.

I am so sorry to hear of your recent change in circumstance, we would be more than happy to discuss a new more suitable deal for you however.

If you give our team a call on 0345 454 1111 they will do all they can to look over a new possibly reduced package.