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Disconnection charge

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I had to finish my contract early as I moved to live with my son who has Broadband himself. I have been with Virgin for 20 years but they have sent me a bill £268.50 I had no choice other than  to disconnect I am an OAP & can’t afford this. Is there anything I can do please ? 



Forum Team
Forum Team

Hi @VirgMed,

Thank you for your post and welcome back to our community forums. We're here to help.

We're sorry to hear that there appears to be a disputed early disconnection fee on your billing. I'm going to send you a private message in a few moments so that we can take a closer look and see what we can do. Please respond to this when you can and we'll proceed from there with this.



Zach - Forum Team
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Thankyou so much for your Reply Zach.   This has been really worrying me . I know because every 18 months or so it seems like a new contract has been taken, but, as I said, have been loyal customers to yourselves for many years. Sadly my husband passed away at the end of 2019 before that our account would have been in his name, then I had to open the account in my name only.      Many thanks for your help.      Brenda Aston 




please can you continue to help me with this problem.   Thankyou 

Joining in

Hi. I have been a loyal customer with Virgin Media for a Great Many Years. As I am now elderly, I left my home & moved n with my son & daughter in law. They have Broadband & Wifi already , so I had to cancel my Virgin Contract.  Despite being with them for over 20 years, they have hit me with a huge disconnection charge. This is making me ill  with worry I cannot seem to be able to speak to anyone about this.  I am looking for help & advice please    Thankyou Very Much