Having had multiple reminders that I should return the equipment having closed the account, the returns packaging still hasn't arrived and I am threatened by text with a charge for non-return.
I wasted 45 minutes this morning on a livechat about this and the advice was to take it to a Yodel point and they will sort me out. I spent a further hour packaging up the kit and going round to my local Yodel point. Yodel told me they need a label or barcode to accept the package. They were not able to sort me out and the advice from the livechat was completely wrong (chat included below)
Please can someone arrange to contact me to actually send the returns packaging or Yodel label and remove the email and text threats of charging me when virgin can’t do the job right in the first place
This has been the most ridiculous process I have ever gone through to leave a company.
Livechat exchange:
VM: Thank you so much for clearing the security, I would like to inform you that, now Virgin Media have facility for the customers who wish to send their old equipment without being charged or bother. You can send us the equipment through near of the Yodel store, all you need to do is just give them the equipment and don't forget to take the receipt as it will be required if we don't receive the equipment from Yodel.
10:21, Dec 16
Steve : what information do I need to include? The account number and my name obviously but anything erlse?
10:22, Dec 16
Steve : Where shouodl it be addressed?
10:26, Dec 16
VM: Good question, there would be a form which you have to fill out and yes you will require account number and full name of the account holder and the address of the Virgin Media would be already mentioned in that form. I would recommend you to please don't forget the receipt that you will get from the Yodel.
10:26, Dec 16
Steve : you mean Yodel will have the form?
10:27, Dec 16
VM: Absolutely right, they will guide you in the equipment return process.
