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Debit relief order

Charlotte92
Tuning in

on ‎29-05-2024 18:14

I have a debt relief order and virgin media is on there. They are still chasing me for the debt but they shouldn't. I tried calling to ask for where to send the proof but couldn't get through to anybody. All foreign people who did not understand what I was trying to explain. In the end I gave up and put the phone down. Is there an email I can send proof of my order to?

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3 REPLIES 3

Tudor
Very Insightful Person
Very Insightful Person

on ‎29-05-2024 19:02

Only a VM staff member can help you, but it could be 2 or 3 days for them to get to your post. 


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2

Bid1
Dialled in

‎29-05-2024 22:53 - edited ‎29-05-2024 22:57

If the debt is included within DRO then the debt with Virgin should be written off. However, if the debt isn’t included with DRO or the balance you quoted to DRO is incorrect then they can go for the balance/ debt which remains outstanding. 

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Ashleigh_C
Forum Team
Forum Team

on ‎30-05-2024 11:07

Hi there @Charlotte92 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you again for posting. I would be happy to take a closer look into this with you via a private message. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

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