Data protection act

[iceboy1952]

Why one of the helpers on here ( Daniel) who is trying to help me, saying I've failed the data protection act!

[Rosebush18]

Probably a badly worded message. What he means is that the answers you have given to his questions don’t match their records. Hence Daniel can’t be sure that you really are who you claim to be - and hence can’t proceed!

[Cardiffman282]

I've recently failed the DM data checks. I think it's because in my case VM has a different (older) email address for me than I have for me on my online account. 

[iceboy1952]

I can't get into my account, but it's the only number they gave me. I said I wanted to stop all the calls I keep getting, so he asked me a few questions and I could only give him what I have in front of me.

[iceboy1952]

Looks like I'll be leaving virgin in May next year has no one wants to help with all this account business.

[Carley_S]

Our apologies that you're thinking of leaving us @iceboy1952 
We'd need to pass full account security to be able to discuss an account over community forums, if this is not passed then we wouldn't be able to support. 

I can see that you've been given alternative contact methods to try for those to teams to be able to support you on your concerns. 

We wouldn't be able to assist over community forums once account security has failed. 

[iceboy1952]

I tried your way, all I get is..Looks like you called at a busy time please follow the link provided, the link doesn't work either..Reset your password for your account, password reset never comes through..

[Zach_R]

Hi @iceboy1952,

Can you confirm what number you're calling to try and reach the team?

Thanks,
 

[iceboy1952]

0345 454 1111

[Zach_R]

Hi @iceboy1952,

Thank you for confirming. That's the correct number to reach the team.

If you follow the most relevant options, you'll be able to reach a member of the team who can assist you. If you'd prefer not to call, you can find all of our other contact information here.

Thanks,