Virgin media, you have made my life a living hell! And I can't seem to get to the bottom of the issue. You computer system is flawed. And your customer service team only make matters worse.
I had enquired about a house move from property A to property B they sent me the next bill which was due to be £132. Once I saw this was the case I called back up and cancelled the house move. I also spoke to another employee that also confirmed this was not going to happen and the services would remain at property A
Unfortunately disconnection happened and I was left to pick up the pieces. I spoke to staff that day and I was constantly transferred between teams and managers before getting no where. I spent 4 hours plus on that day alone.
So on that day I tried plugging in the router at both property A and B. And my router worked at neither. Your employees told me I had "no equipment registered to my account and they're not sure how I even have a contract". I was transferred from team to team, no one could tell me what was going on. I needed the internet running that day for work and the guy said the only way to do it was to connect it at property B. I explained this wasn't what I wanted but I went ahead as I needed it for work.
Then I proceeded to call to cancel my contract and for disconnection of the service may 27th. I once again I called again to confirm with a second employee that this would infact end on 27th may he confirmed this.
Here we are 28th may and my internet has not been disconnected.
So here we are on the 27th may and I have called to discuss why I haven't been disconnected. They said that I haven't cancelled my contract. So I proceeded to cancel my contract and my final bill is
£774.00
When I called to cancel this originally I was within the 14 day period. But now after your mistakes I'm left with no help.
I spent 2 hours on the phone today and for what? A £774 bill
The funny thing is I'm moving to property C
Virgin you have 7 days to respond and get the issue resolved or I will have to involve ofcom
[MOD EDIT: Subject title changed for clarity]
