Credit still not applied after 4 calls !!

[Danloki]

I've seen many a thread on here about the same thing and frankly I'm disgusted by virgins customer service.  The only thing is when you have no issues the speed of the service and reliability is second to none. 

However I have 2 credit items that are failing to be applied to my bill on the app and website. It's seems the mods here can fix the issue, but the on call agents can't. So I'm here for a plea for help to get this resolved. 

Regards Dan 

[Vikki_M · Accepted solution]

Hi Danloki

Thank you for your post and welcome to our community.

We are sorry to hear about the issues you are having with the billing.

We will send you a private message.

Please look out for the envelope in the top right of the page and pop back to me when you can.