Credit owed

[rosiephillip]

Virgin received my equipment back 23rd May.

My account was in credit when I closed it and I still haven’t received this payment. I called the customer line but they were unable help. When am I likely to receive payment please? 

[Martin_N]

Hi rosiephilip,

Thank you for your post and welcome to the community. 

I'm very sorry to hear you haven't had that yet. 

We can certainly take a look into this. 

I will private message you now to confirm your details. 

^Martin