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Credit default

ya_2
Joining in

4 weeks ago

Dear All,

I hope this message finds you well. I have been trying for more than a year to explain that you incorrectly put a credit default while I have made my payment on time. Your created an error on my balance while I left my flat at that moment and with no access to anything. Seven months after I left the flat I received an email and explained via this emails and keep following up and called till I got to your team. Despite all that, I made the payment and your INCOMPETENT team that I am still dealing with them for MORE THAN A YEAR REFUSE TO UNDERSTAND THAT YOU MADE AN ERROR AND YOU INCORRECTLY PUT A CREDIT DEFAULT ON MY CREDIT WHEN IT IS NOT TRUE. ALL THIS FRUSTRATION AND ONE YEAR WASTE OF TIME AND MANY FOLLOWS UP, I HAVE TO SPEAK IN THIS CHAT TO GET THIS DONE!!! 

COULD YOU PLS PROFESSIONALY AND WITH COMPETENCY FIX YOUR ERROR ??? 

THANKS

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4 REPLIES 4

japitts
Very Insightful Person
Very Insightful Person

4 weeks ago

Your post has been moved from "chatter & natter" to the account section, and I'll also mention that posting in capitals is widely regarded as shouting.

The standard advice in these scenarios is to gather documentary evidence of the alleged inaccuracy of the entry on your file, and email that to creditfileamendments@virginmedia.co.uk - they should investigate on a 21day basis and arrange any corrections they deem necessary.

Have you done this? There's an intimation in your post that you've been in contact with VM already.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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ya_2
Joining in
In response to japitts

4 weeks ago

I have done it all of this and I kept attaching all the emails with all the discussion and your team refuse to understand. This is why I am writing in capital, as I have been following up with them for more than a year !

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John_GS
Forum Team
Forum Team
In response to ya_2

4 weeks ago

Hi @ya_2 

Thanks for posting and welcome to the community.

Sorry to hear of the credit file dispute.

I'll send you a PM now to investigate further.

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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goslow
Alessandro Volta

4 weeks ago

@ya_2 wrote:

Dear All,

I hope this message finds you well. I have been trying for more than a year to explain that you incorrectly put a credit default while I have made my payment on time. <snip>

If you have spent more than a year complaining to VM, it might be reasonable to assume that VM is not going to resolve your complaint. You could try escalating it to an ombudsman (section 4. Independent adjudication)

https://www.virginmedia.com/legal/consumer-complaint-resolution-code-practice

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