Credit applied?

[MrMr]

Hi There.

Could one of the virgin team take a look at my New bill to see if the promised one off credit is gonna be applied, my bill total is not showing it as yet.

I'm not sure if the credit will be applied closer to the payment date or as been missed.  

Thank you .

[Kath_F]

Hi MrMr, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

This is something we can certainly check for you to put your mind at ease but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks, 

[Kath_F]

Hi MrMr, 

Thanks for sticking with me via private message. I'm glad I was able to get things explained and sorted for you. 

If you have any further queries or questions, don't hesitate in coming back to us via the Community 🙂

Take care,